Injinnius Services LLC provides technical service of flexographic printing equipment under the following terms of service:

• The standard labor rate is $120/hour for up to 8 hours of service performed during the normal business hours of 8am to 5pm Monday through Friday, exclusive of holidays.
• The overtime labor rate is 1.5 times the standard labor rate for service over 8 hours in a day, or for service performed outside of the normal business hours, including Saturday
• The Sunday and holiday labor rate is 2 times the standard labor rate for service performed on Sunday or on recognized U.S. holidays.  Days and weekends associated with a holiday will be billed at the holiday rate.
• Idle/waiting/holdover time is billed at the prevailing labor rate.
• The standard travel rate is $80/hour for travel during normal business hours, or within 2 hours of the normal business hours.
• The overtime travel rate is 1.5 times the standard travel rate for travel that begins or ends more than 2 hours outside of the normal business hours, and for Saturday travel.
• The Sunday/holiday travel rate is 2 times the standard travel rate for travel on Sunday or recognized U.S. holidays.
• A minimum 2-hour labor charge applies to all service calls.
• Time (labor and travel) is billed in half-hour increments, with the applicable rates charged for each half-hour or any portion thereof.

• Any scheduled service must be confirmed by the customer, or it will be cancelled.
• Cancellations must be made prior to the start of travel.  For any cancellations which are made after the start of travel for that job, the customer may be billed the 2-hour minimum labor charge plus actual travel time, or the actual costs incurred, whichever is greater.

• Mileage will be charged at the current IRS allowance (currently $0.67/mile).
• All travel expenses (air fare, hotel, tolls, rental car, etc.) will be charged to the customer.
• A per-diem of $69 will be charged for out-of-area/overnight travel.

• All billing will be Net 30 days from the date of the invoice.
• Interest of 1.5% per month (18% per year) will be charged on all invoices not paid within 30 days of the date of the invoice.
• All service activity may be suspended on seriously delinquent accounts, or payment in advance may be required.
• Any bills unpaid for more than 90 days will be considered for collection and legal action.

• Off-site labor charges may include time for repair, rebuild, design, or research, and will be included on the invoice.  A separate Field Service Report may be generated for such charges, and given to the customer.
• Parts ordered for a specific customer or job are the property of the customer and will be delivered and billed to the customer if the service/project is not scheduled within a reasonable time.
• Injinnius Services LLC is not responsible for the removal or disposal of any hazardous materials (such as used oil or solvents), or for any charges associated with these materials.
• Technical support phone calls (other than simple questions) are subject to billing at a base rate of $50/hour.

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